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Policy complexity is growing
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Making accurate and consistent decisions is difficult when finely targeted policies are needed to deal with the different situations and deliver the best outcomes.
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Legislative changes are accelerating
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Security, geopolitical and financial events drive frequent legislative changes and high expectations of enforcement.
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Accountability requires transparency
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Freedom of information is increasing the pressure from customers and citizens to prove compliance with policies and standards.
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Budgetary pressures force efficiencies
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Costly IT projects and resource-intensive call centres are expected to innovate and deliver more with less.
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