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Oracle Policy Automation is an established solution for deploying easily-managed policies across an organisation.
Typical uses include:
- Customer, employee or general public self-service for guided assistance ;
- In a Service-Oriented Architecture as part of a CRM or other business process ;
- Benefit eligibility determinations, benefit payment schedules, employee payment calculations or income or employer tax calculations ;
- Collection of financial returns or other types of declaration forms.
Benefits:
- Improves service accuracy, consistency and speed (reduction of human errors)
- Reduces the cost of audit and appeals
- Controls call center and helpdesk costs
- Responds quickly to legislative and policy changes
- Detects inaccuracies in the regulation
- Delivers web-based self-service
- Enables on-premise inspection (with OPA for Mobile Devices)
- Achieve consistency across all channels and safeguard maintainability of systems
➠ OPA is usually deployed outside client applications, which allows change of application(s) without change of rules system.
- Align business and IT stakeholders
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